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Shipping Domestic
Shipping International
Orders are processed Monday through Friday excluding federal holidays. Most orders ship within 72 hours of purchase, however shipping times may vary due to availability of merchandise. Orders are not delivered on the weekends or federal holidays. We ship within the USA via UPS and 2nd 3rd UPS Express. Express shipping means 3 days delivery UPS $20. If you need quicker than 3 day shipping, please call 1-646-546-5336. The quicker delivery costs up to $75 depending on your location.
Shipping International
For international purchases, ship via USPS First Class Mail. First Class Mail typically arrives 2-3 weeks, please note that customs fees and any taxes associated with your purchase are the responsibility of the customer. Customs authorities require US to state the value of the item directly on the package.
Products
How do I know my size?
Our size chart is listed on every product page but please refer to the sizes below. If you are still unsure, feel free to give us call at 646-546-522 or email us at customerservice@ciaomilanofashion.com
XS: 0-2
S: 2-4
M: 6-8
L: 10-12
XL: 12-14
Are all of your products water resistant?
Yes, all of our products are water resistant
Do your puffer coats contain real down feathers?
Most of our puffer coats and jackets contain duck or goose down, with a combination of a micro tech polyester allergy free filing- meant for extreme cold climates.
How do I know my product is authentic?
There are many companies, especially Chinese companies using the Ciao Milano name for other products like dresses and printed tops. We ONLY produce outerwear and children’s wear. We also do NOT distribute through any websites such as Neiman Marcus, Last Call, Zappos, Amazon or other lower quality sites. Beware of low quality copies of Ciao Milano and other products using our name. If you have doubt please contact us.
Are Ciao Milano products sold in-stores?
If you wish to purchase Ciao Milano products in person, contact us and we will be happy to provide you with a store nearest you. Please provide us with the name of your town or zip code.
Ordering
How do I place an order?
Simply select the size and color of the merchandise you wish to order and add it to the cart. You can either continue shopping or click checkout to complete your purchase.
My order is not being accepted. Why?
Sometimes there maybe connectivity or other technical issues. If this occurs, feel free to email us customerservice@ciaomilanofashion.com or call us at 646-546-5226. We are open Monday – Friday, 9am – 5pm, excluding major holidays.
Can I cancel my order?
Orders cannot be canceled after they have been submitted but if you wish to cancel the order please contact us and we will refund your money before shipping.
Do you have seasonal sales?
Depending on holiday or promotion we are always offering our customers discounts on selected items. Please make sure you are on our email list to receive these promotions.
Why isn’t my coupon code working?
Coupon codes cannot be combined and sometimes certain items are excluded from the sale. Please check your cart to be sure. If you are still experience issues feel free to contact us
Shipping & Delivery
What shipping options do you offer?
We offer shipping to the USA via UPS only. Please check our rates for express shipping. Rates are based on weight and location. We also ship internationally using USPS First Class Mail.
Where do you ship to?
Ciao Milano ships anywhere in the United States and Internationally. For orders outside the US, we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Do you ship to P.O Boxes?
Unfortunately, we cannot ship to P.O boxes at this time
How do I track my shipping?
When your order is shipped you will have a tracking number sent to the email that you have provided. You may go to UPS.com to track your package.
Returns & Exchanges
How do I return an item I bought online?
Every product on our site is “satisfaction guaranteed” and may be returned for a full refund within 60 days of the delivery date as long as all tags are returned with your item. A UPS return label will be supplied upon request and sent to your email. Click here to send us a return request.
After 60 days you will need special permission to return an item and exchanges may be authorized. A UPS return label will be supplied. Please UPS for all returns.
After 60 days you will need special permission to return an item and exchanges may be authorized. A UPS return label will be supplied. Please UPS for all returns.
How long will it take for my refund to appear?
Please allow 1 – 4 days from the time we receive the returned item to see your refund
How do I exchange an item?
To exchange an item you purchased please send us an email by clicking here. Include exchange in your subject line.
Payment
What payment methods do you accept?
Currently, we accept Visa, Mastercard, and Amex. We also accept PayPal. We do not accept money orders, personal checks or bank transfers.
What currencies do you accept?
We currently only accept US dollars. However, if you place an order from outside the US the exact exchange rate that you will pay is determined by the bank that has issues your credit card. In general, it will match closely with the going exchange rates. The following web page features a quick up-to-the-minute exchange rates: xe.com
When will my card be charged?
Your card will be charged at check out
Can I use multiple methods of payment?
Currently, we only accept 1 payment method.
To request a return, please follow these steps:
1. Log in to your account or email address on our website by clicking on the little person icon in the upper right-hand corner of the homepage or any page on the front end of the website, located next to the magnifying glass icon.
2. Once logged in, view your order history and find the order that contains the item you wish to return.
3. If your order is within the return window, you will see a button that says "Request Return." Click on this button.
4. You will be prompted to specify the reason for your return, such as the item being too big or too little.
5. After submitting your return request, please be aware that there will be a delay period between when you request the return and when you receive approval and the return label. We will respond to your request as soon as possible, but we do not automatically issue a return label upon request.
Please note that approval is required before a return label is issued. If you have any questions or need assistance with the return process, please contact our customer service for support.
Returns
It is our goal to make your online shopping hassle free, and a pleasant experience. Should a return or exchange become necessary, please follow the guidelines below:
Every product on our site is “satisfaction guaranteed” and may be returned for a full refund within 30 days of the delivery date as long as all tags are returned with your item. A UPS returns label will be supplied upon request email. Click here to send us a return request.
All items discounted at 40% will be the customers responsibility to return the item at their cost. 41% to 70% discount items are not returnable or ex-changeable.
All international returns have to be returned by the receiver by their carrier of choice. No return labels can be supplied. If returned, only price of jacket is refunded, not shipping charges to and from.
For returns involving refunds there could be a flat $15.00 restocking fee.
ExchangesTo exchange an item you purchased please send us an email by going to contact us located on the front page or customerservice@ciaomilanofashion.com and enter your request.
If you do not receive a response from us in 48 hours, please check your spam or junk folder. If you still have a problem or no response, please call us at 646-546-5226 any time.
Thank you.
Ciao Milano is a world wide company producing a collection of the finest quality and most fashionable outerwear you will find in any store or website available. We guarantee not only will you feel extravagant, but we guarantee it is impossible to wear our collection without receiving a compliment. We believe that putting on a coat or jacket in rain, cold, wind or snow should not be a burden, but an enjoyable excuse to wear your favorite outerwear rain jacket or rain coat or down coat. Our customer service is unbeatable and returns and exchanges are always our pleasure to ensure you will feel at ease to visit and shop our website.
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Let customers speak for us
The perfect rain jacket
I love everything about this jacket [my second one from Ciao Milano]. Stylish, the fit, the color. Staying warm and dry never looked so good!
Pamela Dvorak
Anna
Love this jacket! Great fit, chic look and well made!
Lilian Festekjian
Amber
Exquisite Style
The jacket is beautifully made and designed. All the seams are bound and you will never find loose threads on any Ciao Milano garment. It’s lightweight and warm. I love the zippers on the pockets and the hook on the hood so that the hood will stay put in the wind. Lots of thoughtful details that I appreciate. Thank you for a beautiful jacket.
Maryanne Carboni
Tania
This coat is FABULOUS! The perfect lightweight jacket for travel. Fast shipping was a plus and I received a complimentary gift with my order!!!
Jill Perry
Tess
The most beautiful jacket
These are the most beautiful, well made, jackets. I have them in three colors. The attention to detail is phenomenal. After you wear this jacket, it's hard to wear another brand. Thank you, Ciao-Milano for such a gorgeous jacket at a great price point.
Jennifer Davis
Anna
Love!!
Angela Short
Savinee
Outstanding service and support
CIAO MILANO’s quality in unparalleled and their customer service is unmatched! I’m a customer for life!!
Aviva Breda
Rafaella
Great fit! Super stylish!
Kimberly Huffman
Kara
love my new rain jacket
Elizabeth LeBlanc
Nia
Perfection
Love the length and the style of this coat. Medium fits beautifully even with a sweater underneath.
Patricia Affuso
Celina
Compliments Galore!
I have several Coco model coats in different colors. Every time I wear one of them, I get stopped and receive many compliments. These coats are warm, comfortable, but most importantly stunning!!
V.M.
Coco
Love
I have never received more compliments than when I am wearing my jacket.
I would like to purchase another for my niece in XL but must wait until restocked.
Thank you for a great product.
Frances Peters
Rina
Compliments Galore!
I have several Ciao-Milano coats. The Coco is my favorite. They are all standouts! Always get many compliments and feel fabulous when I wear them.
Vanessa Massuet
Coco
🥰 Love my Vest
Ordered and arrived quickly. Great quality
Anonymous
Celia
Perfect
Great for all year. And for Travel
Beth Moses
Savina
