Rafaella

How do I place an order?

Simply select the size and color of the outerwear you wish to order and add them to the cart. You can either continue shopping or click checkout to complete your purchase.

My order is not being accepted. Why?

Sometimes there may be connectivity or other technical issues. If this occurs, feel free to email us customerservice@ciaomilanofashion.com or call us at 646-546-5226. We are open Monday – Friday, 9 am – 5 pm, excluding major holidays.

Can I cancel my order?

Outerwear orders cannot be canceled after they have been submitted but if you wish to cancel the order please contact us and we will refund your money before shipping.

Do you have seasonal sales?

Depending on holiday or promotion we are always offering our customers discounts on selected jackets and items. Please make sure you are on our email list to receive these promotions.

Why isn’t my coupon code working?

Coupon codes cannot be combined and sometimes certain outerwear is excluded from the sale. Please check your cart to be sure. If you are still experiencing issues feel free to contact us

Where do you ship to?

Ciao Milano ships anywhere in the United States and Internationally. For orders outside the US, we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Do you ship to P.O Boxes?

Unfortunately, we cannot ship outerwear to P.O boxes at this time

How do I track my shipping?

When your order is shipped you will have a tracking number sent to the email that you have provided. You may go to UPS.com to track your package.

How do I return an item I bought online?

Every product on our site is “satisfaction guaranteed” and may be returned for a full refund within 60 days of the delivery date as long as all tags are returned with your item. A UPS return label will be supplied upon request and sent to your email. Click here to send us a return request.

After 60 days you will need special permission to return an item and exchanges may be authorized. A UPS return label will be supplied. Please UPS for all returns.

After 60 days you will need special permission to return any jackets and exchanges may be authorized. A UPS return label will be supplied. Please UPS for all returns.

How long will it take for my refund to appear?

Please allow 1 – 4 days from the time we receive the returned item to see your refund

How do I exchange an item?

To exchange an item you purchased please send us an email by clicking here. Include exchange in your subject line

At Ciao Milano, we designed our coats, jackets and accessories to be durable and easy to care for, so they work with you. Each product is carefully designed to be breathable, light-weight and wrinkle-free.

Best results for washing rain jackets and down items: Enclose your item in a pillow case and tie the end of the pillow case in a knot. Delicate wash cold water. Put pillow case and tumble dry. Dry clean or hand wash, line dry.

Currently, we accept Visa, Mastercard, and Amex. We also accept PayPal. We do not accept money orders, personal checks, or bank transfers.

We currently only accept US dollars. However, if you place an order from outside the US the exact exchange rate that you will pay is determined by the bank that has issued your credit card. In general, it will match closely with the going exchange rates. The following web page features a quick up-to-the-minute exchange rate: xe.com

When will my card be charged?

Your card will be charged at check out

Can I use multiple methods of payment?

Currently, we only accept 1 payment method.