FYI Marketing Ciao Milano Division

22 Laurie Drive Englewood Cliffs   NJ   07024   646-546-5226

Return Policy
It is our goal to make your online shopping hassle free, and a pleasant experience.  Should a return become necessary, please follow the guidelines below:
Every product is "Satisfaction Guaranteed" and may be returned for a full refund within 60 days of the delivery date, as long as all tags are returned with your item.  A UPS RETURN LABEL will be supplied upon request via email.
After 60 days, returns are not accepted, although exchanges may be authorized.  A UPS RETURN LABEL will not be supplied.  
Please utilize UPS for all returns.

Express shipping means three day delivery UPS $20.   If you need it quicker than three day please call 646-546-5226.  The quicker delivery could be up to $75 depending on your location. 

If you wish to purchase Ciao Milano products in person, contact us and will be happy to provide you with a store nearest you.  Please provide us with the name of your town or zip code.

Please NOTE - there are many companies, especially Chinese companies, using the CIAO MILANO name for other products like dresses and printed tops.  Ciao Milano only produces outerwear and children's wear.

WE also do not distribute through any web sites such as Neiman Marcus Last Call,  AMAZON or any other lower quality sites.   Beware of low quality copies of CIAO MILANO and other products using our name.

Shipping & Delivery - Orders are processed Monday through Friday excluding federal holidays. Most orders ship within 72 hours of purchase, however shipping times may vary due to availability of merchandise. Orders are not delivered on the weekends or federal holidays. We ship within the USA via USPS Priority Mail and USPS Express Mail. We are not responsible for lost or stolen packages or packages delayed by the postal service or USPS.

Shipping International - For international purchases, we ship via USPS First Class Mail. First class mail typically arrives 2-3 weeks, Please note that customs fees and any taxes associated with your purchase are the responsibility of the customer. Customs authorities require us to state the value of the item directly on the package.

Privacy & Security - We respect your right to privacy at Ciao Milano we collect only the information necessary for us to complete your order or to contact to you regarding the status of your order. The information we collect includes your name, email address, shipping address, and billing address. Ciao Milano does not store your credit card information.  Ciao Milano will not rent or sell your name or personal information without your permission.  Ciao Milano reserves the right to update this privacy policy at any time.

Returns - All returns must be approved by Ciao Milano and are eligible for exchange or store credit only. Returns must be received by Ciao Milano  within 7 days from initial delivery.  Items on sale or no longer featured on the website are final sale.

Currency Conversions - All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: - Foreign Exchange Rate Calculator

Legal - All content on this site, including, but not limited to: Informational content, graphic images, and program code such as html and javascript are the copywritten material of Ciao Milano and may not be reproduced in any manner without the expressed written consent of Ciao Milano . All prices listed are accurate to the best of our ability. In the rare case an item is mislisted, Ciao Milano reserves the right to refuse to sell the item at the listed price. Please note that upon placing an order, a receipt is automatically mailed confirming the purchase intent. This receipt does not constitute a contract, and orders may be canceled at any time due to insufficient stock, inability to authorize a credit card, suspicion of fraudulent intent, discovery of an incorrect item price, or any other reason, as we see fit. Please further note that Ciao Milano shall have the right to refuse or cancel any such orders whether or not your credit card has been charged. If your credit card has already been charged and your order is canceled, Ciao Milano shall issue a credit to your credit card account in the amount of the incorrect price.

Payment - We currently accept only Visa, Mastercard, Discover, and American Express credit card payments, as well as Paypal payments. We do not accept personal checks, money orders, or direct bank transfers.

Mailing List - To join our mailing list, add your email to the contact form on the “shop now” page. Adding yourself to our mailing list ensures you will be aware of upcoming sales and discounts. To ensure your privacy we do not share any mailing lists or email address to outside companies or affiliates.