Products

How do I know my size?

Our size chart is listed on every product page but please refer to the sizes below. If you are still unsure, feel free to give us call at 646-546-522 or email us at customerservice@ciaomilanofashion.com

XS: 0-2
S: 2-4
M: 6-8
L: 10-12
XL: 12-14

*Depending on bust size could go up one size.
Are all of your products water resistant?

Yes, all of our products are water resistant

Do your puffer coats contain real down feathers?

Most of our puffer coats and jackets contain duck or goose down, with a combination of a micro tech polyester allergy free filing- meant for extreme cold climates.

How do I know my product is authentic?

There are many companies, especially Chinese companies using the Ciao Milano name for other products like dresses and printed tops. We ONLY produce outerwear and children’s wear. We also do NOT distribute through any websites such as Neiman Marcus, Last Call, Zappos, Amazon or other lower quality sites. Beware of low quality copies of Ciao Milano and other products using our name. If you have doubt please contact us.

Are Ciao Milano products sold in-stores?

If you wish to purchase Ciao Milano products in person, contact us and we will be happy to provide you with a store nearest you. Please provide us with the name of your town or zip code.

Ordering

How do I place an order?

Simply select the size and color of the merchandise you wish to order and add it to the cart. You can either continue shopping or click checkout to complete your purchase.

My order is not being accepted. Why?

Sometimes there maybe connectivity or other technical issues. If this occurs, feel free to email us customerservice@ciaomilanofashion.com or call us at 646-546-5226. We are open Monday – Friday, 9am – 5pm, excluding major holidays.

Can I cancel my order?

Orders cannot be canceled after they have been submitted but if you wish to cancel the order please contact us and we will refund your money before shipping.

Do you have seasonal sales?

Depending on holiday or promotion we are always offering our customers discounts on selected items. Please make sure you are on our email list to receive these promotions.

Why isn’t my coupon code working?

Coupon codes cannot be combined and sometimes certain items are excluded from the sale. Please check your cart to be sure. If you are still experience issues feel free to contact us

Shipping & Delivery

What shipping options do you offer?

We offer shipping to the USA via UPS only. Please check our rates for express shipping. Rates are based on weight and location. We also ship internationally using USPS First Class Mail.

Where do you ship to?

Ciao Milano ships anywhere in the United States and Internationally. For orders outside the US, we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Do you ship to P.O Boxes?

Unfortunately, we cannot ship to P.O boxes at this time

How do I track my shipping?

When your order is shipped you will have a tracking number sent to the email that you have provided. You may go to UPS.com to track your package.

Returns & Exchanges

How do I return an item I bought online?

Every product on our site is “satisfaction guaranteed” and may be returned for a full refund within 60 days of the delivery date as long as all tags are returned with your item. A UPS return label will be supplied upon request and sent to your email. Click here to send us a return request.

After 60 days you will need special permission to return an item and exchanges may be authorized. A UPS return label will be supplied. Please UPS for all returns.

After 60 days you will need special permission to return an item and exchanges may be authorized. A UPS return label will be supplied. Please UPS for all returns.

How long will it take for my refund to appear?

Please allow 1 – 4 days from the time we receive the returned item to see your refund

How do I exchange an item?

To exchange an item you purchased please send us an email by clicking here. Include exchange in your subject line.

Payment

What payment methods do you accept?

Currently, we accept Visa, Mastercard, and Amex. We also accept PayPal. We do not accept money orders, personal checks or bank transfers.

What currencies do you accept?

We currently only accept US dollars. However, if you place an order from outside the US the exact exchange rate that you will pay is determined by the bank that has issues your credit card. In general, it will match closely with the going exchange rates. The following web page features a quick up-to-the-minute exchange rates: xe.com

When will my card be charged?

Your card will be charged at check out

Can I use multiple methods of payment?

Currently, we only accept 1 payment method.